IBM Maximo covers a very wide range of use cases and features needed for your EAM project, however, some customers may have a very specific use case that Maximo by itself does not cover, and this is where our team expertise comes into play to complement Maximo using either one of our Add-on, our Software assets, or a specific software development.
Many customers have benefited from the integration of our applications into their information systems. For each project, a perfect understanding of the customer needs was translated into functional requirements by our functional consultants, then the development team followed up by a solution development, implementation and integration.
The ability to create and carry out custom developments is the core of our business.
Smartech uses IBM’s development standards
Large development Scope
Design and development of the user interface
Integration of Maximo into other systems (ERP SAP, Oracle ….).
Audit of the software infrastructure , cluster installation, setting up of LDAP ..
Migration of Maximo (Maximo migration version, websphere migration …)
Audit, Modeling and implementation of workflows.
Implementation of business rules.
Adding specific applications
Adaptation of Maximo to your needs.
Improved system efficiency
Fast and economical development cycle.
Development of module for a specific module in Maximo to be used for the monitoring of the performance service and the calculation of penalties for a world-leading customer of utilities.
Functional need :
The utilization of Maximo Asset Management by service providers in the management of buildings is often based on contracts established between the service provider and their customers who define the responsibilities and parameters of cost and penalty calculation.
In this case, the calculation of the penalties of delay, quality and performance in real time is a functional need to set up in Maximo.
To meet customer needs and to ensure real-time tracking of penalty calculations and resolution performance service requests, we have implemented a penalty management module.
The developed penalty management module consists of several applications allowing the customer to define the various performance parameters and their follow-up through the implementation of advanced business rules and calculation logic for optimal measurement and monitoring. vendor ticket resolutions according to predefined SLAs while minimizing penalties of delay and quality.
Minimization of delay and response penalties by 80%.
Improved employee performance by 30%.
Improved accuracy of the billing process.
Perfect application of quality standards, related to customer ticket resolution tracking.
The implementation of precise cost calculation processes allowing customer loyalty.