Development of module for a specific module in Maximo to be used for the monitoring of the performance service and the calculation of penalties for a world-leading customer of utilities.
Functional need :
The utilization of Maximo Asset Management by service providers in the management of buildings is often based on contracts established between the service provider and their customers who define the responsibilities and parameters of cost and penalty calculation.
In this case, the calculation of the penalties of delay, quality and performance in real time is a functional need to set up in Maximo.
To meet customer needs and to ensure real-time tracking of penalty calculations and resolution performance service requests, we have implemented a penalty management module.
The developed penalty management module consists of several applications allowing the customer to define the various performance parameters and their follow-up through the implementation of advanced business rules and calculation logic for optimal measurement and monitoring. vendor ticket resolutions according to predefined SLAs while minimizing penalties of delay and quality.