IBM® Control Desk provides a common control center for business process management for digital and physical assets. It enables control, governance and compliance of applications, terminals and assets to protect critical data and prevent failures. IBM Control Desk is an IT Infrastructure Library (ITIL) -compliant, accessible by mobile devices and integrates with social networks and tools development.Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.
Users can easily order services, chat with support, report issues, easily find solutions and track status through a seamless, brandable single point of contact staff
Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.
Manage IT and operational assets and services in an integrated manner to streamline support, availability and reduce costs,Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.
IBM can manage all assets from one platform with IBM Maximo®. You can reduce support disconnects and costs, so service management processes can be applied to all assets and services
With the new IBM Cloud® DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.
IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information.
The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff.
Manage IT services and IT operations in context of business objectives and commitments.
Gain significant savings per year in reducing software license waste due to bad asset management across traditional infrastructures and multicloud environments.
Get a holistic view of your IT environments supporting business critical applications. Reduce outages with effective governance of traditional and multicloud infrastructures.
Organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure and multicloud environments.
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