IBM Control Desk
IBM® Control Desk helps you to
Reduce help desk calls
IBM® Control Desk provides a common control center for business process management for digital and physical assets. It enables control, governance and compliance of applications, terminals and assets to protect critical data and prevent failures. IBM Control Desk is an IT Infrastructure Library (ITIL) -compliant, accessible by mobile devices and integrates with social networks and tools development.Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities.
IBM® Control Desk
Unified IT Asset Management Platform
Self-Service
- Request tracking
- Service catalog
- Knowledge
- App store
- Live chat
Service Delivery
- Remote control
- Service level
- Request
- Incident
- Problem
- DevOps
Governance
- Service Assets
- Configuration
- Release
- Change
- Deploy
- CMDB
IT Assets
- Procurement
- Hardware
- Financial
- Software
- Contract
- Licence
Shared services
- Automation
- Collaboration
- Workflow
- Analytics
- Discovery
- Integration
- Reporting
- Data Model
IBM ® Control Desk is a powerful interaction engine
- The tool includes a complete reconciliation of the data loaded in the configuration management database (CMDB).
- Provides the configuration management database with full reconciliation, ITIL-based workflows for all processes, a single schedule for planning changes for resource availability, blackout periods, and changing windows .
- Automated impact analysis and the “what if” engine allows a customer to prevent failures caused by changes.
- The application of the compliance policy monitors and records changes within the organization.
- It manages the desired states of configuration element (CIs) applications and configuration configurations. service to help validate compliance.
- It allows responsive design of mobile-friendly emails.
IBM® Control Desk
Features
Manage IT and operational assets
Users can easily order services, chat with support, report issues, easily find solutions and track status through a seamless, brandable single point of contact staff
Analyze change impacts
Automated change analytics in Control Desk enable clients to understand the service impact of changes and collisions with other changes to minimize outages and issues.
Deploy self-service service catalog
Manage IT and operational assets and services in an integrated manner to streamline support, availability and reduce costs,Easily manage and route incidents and requests. Check status at a glance through a streamlined dashboard.
Manage software assets and changes
IBM can manage all assets from one platform with IBM Maximo®. You can reduce support disconnects and costs, so service management processes can be applied to all assets and services
Employ flexible pricing and deployment
With the new IBM Cloud® DevOps for Hybrid Deployment bundle, IBM delivers a new consumption model based on FlexPoints. FlexPoints can be purchased and allocated across the applications included in the bundle according to needs of the business.
IBM® Control Desk
Benefits
Improve first call resolutions
IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information.
Reduce help desk calls
The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff.
Improve service level objectives
Manage IT services and IT operations in context of business objectives and commitments.
Improve IT asset utilization
Gain significant savings per year in reducing software license waste due to bad asset management across traditional infrastructures and multicloud environments.
Improve control of IT environments
Get a holistic view of your IT environments supporting business critical applications. Reduce outages with effective governance of traditional and multicloud infrastructures.
Reduce outages
Organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure and multicloud environments.
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