The recent webinar organized by Smartech EAM Experts highlighted the strategic importance of mobility in maintenance management, showcasing the mobile applications of the CARL Source CMMS (Computerized Maintenance Management System).
This event brought together industry experts and maintenance professionals around a shared objective: discovering how mobile solutions are transforming maintenance practices and enhancing organizational performance.
CARL Source and Smartech EAM Experts: A Trusted Partnership
The session opened with a presentation of CARL Source, Europe’s leading CMMS provider, and Smartech EAM Experts, the official partner of CARL Berger-Levrault.
With over 40,000 clients worldwide and annual revenues exceeding €202 million, CARL Source stands as a major player in the maintenance software market. The company reinvests 25% of its revenue into research and development, reaffirming its commitment to innovation.
As the #1 CMMS in France and a European leader, CARL Source delivers cutting-edge, customizable, and interoperable solutions that adapt to the evolving needs of modern organizations.
Digitizing Maintenance Processes with CARL Source
CARL Source’s mobile solutions provide a comprehensive and innovative functional coverage across every stage of the maintenance process:
- – Assets: equipment, infrastructure, safety, and measurement.
- – Resources: technicians, scheduling, and workload management
- – Work: work orders, maintenance requests, and task planning
- – Inventory & Procurement: stock movements, items, orders, and receipts
- – Analytics: dashboards, KPIs, and performance reports
Thanks to their flexibility and integration with emerging technologies like AI and the IoT, these solutions enable agile management and data-driven decision-making.
CARL Touch & CARL Flash: Mobile Solutions for Every Need
One of the highlights of the webinar was a live demonstration showing how CARL’s mobile apps simplify the management of service requests and incident reporting.
Designed for complementary use cases, CARL Flash and CARL Touch perfectly illustrate the power of mobility in maintenance management.
- – CARL Flash is dedicated to service requesters (equipment users, building occupants, or facility staff). It allows them to report malfunctions or damage and track requests in real time. Simple and intuitive, the app requires no training, ensuring easy adoption by all users.
- – CARL Touch, on the other hand, is built for technicians, supervisors, and stock managers. Featuring tools like geolocation, voice reporting, and an optimized interface, it boosts productivity while staying fully synchronized with CARL Source to ensure seamless process continuity.
The Tangible Benefits of Mobility
The advantages of mobile maintenance are undeniable. Adopting CARL’s mobile solutions helps organizations to:
- – Reduce data loss by 30% through real-time documentation
- – Gain 25% more productive time by cutting unnecessary travel
- – Improve report accuracy by 40% by reducing input errors
- – Lower equipment downtime by 20–25% on average
- – Achieve a return on investment within 12–18 months
These results clearly demonstrate the significant impact of digitalized maintenance processes on performance and profitability.
Live Demonstration: From Service Request to Field Action
A key moment of the webinar was the live demonstration of CARL Flash and CARL Touch, showing the complete workflow—from reporting an issue to resolving it in the field.
The process unfolded smoothly and efficiently, with instant service request handling, optimized task management, and full synchronization with the CARL Source system.
You can watch the full webinar here:
Interactive Q&A Session
During the Q&A session, participants engaged directly with experts on critical topics such as:
- – On-site mobility implementation
- – Integration with existing systems
- – Data flow management between CARL Source and mobile apps
- – Best practices for driving change among field teams
These discussions confirmed the growing interest among organizations in mobile solutions that streamline maintenance operations while improving responsiveness and traceability.
Conclusion
By combining cutting-edge technology, interoperability, and user-focused design, CARL Source empowers organizations to stay ahead of innovation, optimize costs, and enhance team performance.
Through its mobile applications, CARL Touch and CARL Flash, the solution extends maintenance management directly to the field, enabling end-to-end digitalization of maintenance operations, faster technician response, and greater data reliability.
For organizations aiming to accelerate their journey toward Maintenance 5.0, CARL Source stands out as a flexible, scalable, and future-ready platform that supports sustainable growth and digital transformation.
