IBM Control Desk

  |  IBM Control Desk

IBM® Control Desk unified IT asset and service management provides a common control center for business process management for digital and physical assets.
It enables control, governance and compliance of applications, terminals and assets to protect critical data and prevent failures. IBM Control Desk is an IT Infrastructure Library (ITIL) -compliant, accessible by mobile devices and integrates with social networks and tools. development.

Adaptive, Role Base User Interface

Self-Service

.  Service catalog

.  App store

.  Request tracking

.  Knowledge

.  Live chat

 

Service Delivery

.  Request

.  Incident

.  Problem

.  Service level

.  Remote control

.  DevOps

Governance

.  Change

.  Configuration

.  Service Assets

.  CMDB

.  Release

.  Deploy

IT Assets

. Software

. Licence

. Hardware

. Contract

. Procurement

. Financial

Shared services

Automation

Collaboration

Analytics

Discovery

Integration

Reporting

Workflow

Data Model

 

 

IBM® Control Desk is a powerful interaction engine:

 

 

.  The tool includes a complete reconciliation of the data loaded in the configuration management database (CMDB).
. Provides the configuration management database with full reconciliation, ITIL-based workflows for all processes, a single schedule for planning changes for resource availability, blackout periods, and changing windows .
. Automated impact analysis and the “what if” engine allows a customer to prevent failures caused by changes.
. The application of the compliance policy monitors and records changes within the organization.
. It manages the desired states of configuration element (CIs) applications and configuration configurations. service to help validate compliance.
.  It allows responsive design of mobile-friendly emails.

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