IBM® Control Desk provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.
Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
IBM® Control Desk is a powerful interaction engine :
Tooling includes full reconciliation of data loaded into the Configuration Management Database (CMDB).
Provides the Configuration Management Database with complete reconciliation, ITIL-based workflows for all processes, single calendar for scheduling changes for resource availability, blackout periods and change windows.
Automated impact analysis and “what if” engine enables a customer to prevent outages caused by changes.
Compliance policy enforcement tracks and records changes throughout the organization. It manages the desired states of configuration items (CIs) applications and service configurations to help validate compliance.
Create responsive design and mobile-friendly emails.